Is that what I said? That’s not what I meant! Now what? Part 2

You took the time to prepare for your visit with your doctor. You asked your doctor to explain her observations with words you understand, you told her what you thought you heard, and she confirmed it.

You request a copy of you medical record or log onto your patient portal a few days later, and read your doctor’s notes. You see an error, maybe your birthdate or your medications are wrong, or there’s something there you know you didn’t say, or the doctor didn’t say to you. And now it’s there in back and white. read more

Is That What I said? That’s not what I meant!

You might remember a children’s game from long ago called “Telephone:” Someone thought of a message and whispered it to the person next to them, who whispered it to the person next to them and so on. The last person would repeat what they heard out loud and it was always met with giggles and shouts because it rarely bore any resemblance to the initial message.

In effect any time we share information, there are two things in play: not just what we say, but also how the listener hears/interprets it. In theory it’s the responsibility of both parties to make sure that “communication,” a shared understanding, has occurred, but in the case of giving our medical history there are some very real barriers to that happening. read more