Appeal Your Insurance Denial Successfully!

You’ve reviewed the letter from your insurance company that says they’re not going to pay for a service you or a loved one has already had. When the rage has cooled and you re-read the letter, it states the reasons they denied payment, which may or may not make sense to you. Terms like “Didn’t meet medical necessity” or “More information is required” or “Pre-authorization wasn’t submitted.” It may reference pages in a document you’ve never seen or heard of but sounds important. read more

Should you appeal your insurance denial?


Carla’s* mother had been hospitalized for a week for a hip replacement, and discharged to a skilled nursing facility for rehab. Three weeks after her admission, she received a notice that her mother’s Medicare plan was denying payment for her care because she wasn’t participating in therapy. 

Dave* had foot surgery that required the implantation of a new type of manufactured material. The surgery had been pre-approved, but his insurance denied payment for the manufactured material.

Elena’s* ovarian cancer had advanced, and her oncologist felt that the next medication she should try, which in his experience had shown some good results, was only FDA approved for breast cancer, not for ovarian cancer. Her insurance denied coverage for the use of this medication. read more

Health Insurance: Test Your IQ

What you don’t know might cost you!

The air has already gotten a bit crisper on some of my morning walks. While that may mean apples and candy corn for some, it also signals open enrollment for health insurance for many of us.

We have the most complicated healthcare system in the world, largely because of the role insurance plays. Insurance is a legal contract and for non-attorneys, the language is crazy-making if you even read the fine print (and most of us don’t).

Knowing even a few key things about health insurance can make the difference between feeling in control and finding yourself facing unexpected bills.

OK, it’s not as sexy as the Top 10 places to travel in 2019, but if you want to test yourself on our Top 10 Health Insurance Questions to see how you stack up, give it a try!


Test yourself. True or False?


  1. If I don’t follow the open enrollment instructions for my plan, my coverage could be dropped.


  1. If I don’t have health insurance, a hospital is obligated to care for me without charge.


  1. If I miss a monthly premium payment, I can make it up next month.


  1. Long Term Care Insurance is the same as Long Term Disability Insurance.


  • I can add a family member (spouse or child) to my insurance coverage only during open enrollment.
  • read more

    Short term health insurance….A horse (of course) or Mr. Ed?

    It looks like a horse. It smells like a horse. It rides like a horse. It must be a horse, right? Well, maybe, unless it’s the Famous Mr. Ed. For those of you too young to remember, Mr. Ed was a talking horse who could only be heard by his owner, and was a bit of a troublemaker. He looked like a horse, but he didn’t behave like one.

    I found myself thinking about him when I saw this sign posted at an intersection a few weeks ago. Health insurance is health insurance is health insurance, right? Not if you were Melissa.*

    Melissa got the renewal notice for her individual health insurance policy. She was stunned when she saw what she was going to have to pay each month. She called her insurance broker who suggested she could buy a different insurance policy that would cost a lot less, have no deductible, and allow her to see any doctor she wanted.  Just like the sign I saw. It sounded like a good deal to her, and it was literally hundreds of dollars less a month. She had to complete a health history, but otherwise didn’t have to do anything but sign on the dotted line and pay the bill each month.

    Three months later, she woke up with chest pain and went to the ER. She was having a heart attack and thankfully got there in time. She left the hospital with no damage to her heart, but with bills in the mid 5 figures. The hospital filed the bills to her insurance.

    Imagine her surprise when she got the letter that said her care wasn’t covered? How could this be?

    When the Affordable Care Act (sometimes referred to as Obamacare) passed in 2011 there were several provisions that changed the landscape of health insurance significantly. Two of those provisions provided some protections to consumers that could be really important to you.

    The first is that you can’t be denied coverage if you have a pre-existing condition. The monthly premium can only be based on your age, your sex, and whether you smoke…attributes that can be applied easily to anyone. Many people, especially those who had health conditions and would have been denied health insurance altogether before the ACA were now eligible for coverage.

    The second was that ACA-compliant policies had to have limits on what you could potentially pay out of pocket. The bronze, silver, and gold designations help communicate how much you could be responsible for each year, with bronze having the biggest out of pocket expenses, and gold the lowest. (Conversely you pay less per month for a bronze policy and more per month for a gold policy). For ACA-compliant policies, so long as you get care from an in network provider, the provider has to accept the insurance payment as payment in full.  So as a consumer, your total financial risk each year has a defined limit. Easier for financial planning.

    Plans like Melissa bought are sometimes referred to as short term health insurance plans, and they don’t have to comply with the ACA requirements. The monthly premium payments for these plans are considerably less than they are for an ACA-compliant plan. Like Melissa, you might think this sounds like a good deal. But is it?

    The details are always in the fine print.

    1) Short term health insurance plans exclude pre-existing conditions. Now to you and me, if a condition wasn’t apparent at the time you buy the policy, it isn’t pre-existing. She wasn’t having a heart attack when she bought her plan. Other than high cholesterol, for which she was taking medication, she’d had no indication whatsoever that she had heart disease. However, Melissa’s plan argued that because she had a risk factor and heart disease doesn’t develop overnight It was pre-existing. Therefore they had no legal obligation to pay on bills for a heart attack.


    2) Based on what the doctor or hospital charges, short term health plans reimburse you from a fee schedule. Because the doctor or hospital doesn’t have a contract with the insurer, they aren’t required to accept the insurance payment as payment in full. You are still on the hook for the entire amount they billed you regardless of what the short term policy pays.

    Virtually no one pays the “billed” amount that hospitals and doctors charge, except patients without insurance. Or now, patients with short term health insurance policies. Hospitals and doctors can and do balance bill patients with these policies. This isn’t critical for an urgent care visit, but it can be a terrifying exposure for hospital care.

    So what happened to Melissa? Her policy didn’t reimburse her a cent for her care. The hospital and doctors agreed to a small reduction in the fees they charged based on the fee schedule from her plan, but she walked away owing $30,000 bill and a ding on her credit while she paid the bill over 5 years.

    Why are these policies so much less expensive than ACA-compliant policies? Essentially because they can and do deny payment for care for pre-existing conditions (and they get to define what constitutes “pre-existing”), and they don’t negotiate fees with providers. BTW, if you “follow the money,”  insurance sales people often get larger commissions for selling short term plans than they get for selling ACA-compliant plans (if they get a commission at all for selling them.)

    Insurance of any kind doesn’t make risk go away; it’s a tool to help make risk bearable. At some point in our lives we all will need healthcare, although that likelihood increases with age. Short term insurance policies are described as a way for healthy consumers to not have to pay ACA-compliant policy premiums. In fact, for some healthy (and lucky) consumers these policies can and do result in lower out of pocket costs for their healthcare. But the issue is how you’ll manage if you need insurance that looks and acts like insurance, and doesn’t cause trouble like Mr. Ed.

    If you’re unsure about what kind of health insurance might be best for you, call us before you sign on the dotted line. We can help.

    *Name and some details changed to protect patient confidentiality.